Privacy Policy

This summary provides key points from our Privacy Policy. You can find out more about any of these topics by following the link after each point, or by using the contents to find the section you are looking for.

• What personal information do we process?When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use. Learn more about personal information you disclose to us.
• Do we process any sensitive personal information?Some information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
• Do we collect any information from third parties?Only one thing: if you sign in with Google or Apple, our sign-in provider passes us your email address. Learn more about information collected from other sources.
• How do we process your information?We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
• In what situations and with which parties do we share personal information?We share information with the service providers that run parts of Claypath for us, and in the specific situations described in this policy. Learn more about when and with whom we share your personal information.
• How do we keep your information safe?We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
• What are your rights?Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
• How do you exercise your rights?You can delete your account yourself from the account panel in the app. For anything else, email us at support@clay-path.com. We will consider and act upon any request in accordance with applicable data protection laws.

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, when you subscribe, when you submit a withdrawal declaration, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The personal information we collect may include the following:

• your email address, when you register;
• your name, if you submit a withdrawal declaration, along with the email address you enter there;
• the contents of any email you send us.

If you set a password, it is held by our sign-in provider, Clerk. Claypath never receives it.

Sensitive Information. We do not process sensitive information.

Payment Data. If you subscribe, Stripe collects the data necessary to process your payment, such as your name, billing address, card number and security code. All payment data is handled and stored by Stripe. You may find their privacy notice here: stripe.com/privacy. The card form belongs to Stripe and runs inside Stripe’s own frame, so no card number, expiry date or security code reaches Claypath's servers. Stripe tells us the card brand and last four digits, so the app can show you which card is on file.

Social Media Login Data. We provide you with the option to register with us using your existing Google or Apple account. If you choose to register in this way, we receive your email address, as described in the section called “How do we handle your social logins?” below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Files you upload

To generate a mold you upload a drawing or a 3D model. The file is read once by the process that builds your mold and deleted in the same step, and a scheduled sweep clears anything a crashed job leaves behind. If you subscribe, Claypath keeps the mold parts it generated for you, and the name of the file you uploaded, so you can download them again; it never keeps the file itself.

Information automatically collected

In short: Claypath records a small number of events about how its pages are used, and error reports when something breaks.

Claypath’s servers write no access logs, so your IP address, browser and device are not recorded when you visit. What is collected automatically is described below, and none of it is used for advertising.

• Usage events. See “How Claypath measures its own pages” just below.
• Job records. For each mold you generate: the mold type, whether the input was a drawing or a model, whether it succeeded and, if not, why, and when. For subscribers it also holds the settings the mold was made with.
• Error reports. When our servers fail, an error report is sent to our crash-reporting provider, with the request body and anything resembling an upload removed before it is sent.

Like many businesses, we also use cookies and similar technologies, though only the ones strictly necessary to provide the Services. You can find out more about this in section 05 and in our Cookie Policy.

How Claypath measures its own pages

Claypath records a few events about how the site is used: a page was viewed, the sign-in window was opened, the prices were looked at, a generation was refused for want of allowance, a page threw an error in someone’s browser. One person cannot otherwise find out that something is broken without waiting to be told.

Those records go to Claypath’s own servers. No analytics company is involved, no third-party script runs on these pages for it, and no one buys the results. Nothing is stored on your device for it: no cookie, no local storage, no identifier. Claypath therefore cannot tell one anonymous visit from another or recognise you when you come back. Your IP address is held in memory for about two minutes to stop one machine flooding the endpoint, and is never written down.

An event carries the name of what happened, when, and at most a handful of short labels. If you were signed in it also carries your account id. Deleting your account unlinks it. There is no advertising, no profiling, and no decision is made about you from any of it. Email support@clay-path.com if you would rather your signed-in activity were not counted.

Information collected from other sources

In short: If you sign in with Google or Apple, we receive your email address.

We do not obtain information about you from public databases, marketing partners, data providers or social media platforms. The one outside source is the sign-in provider you choose: if you register or sign in with your Google or Apple account, that provider gives your email address to Clerk, which gives it to us. Any personal information that provider shares depends on your account’s privacy settings with them. Please note that their own use of your information is not governed by this Privacy Policy.

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the purposes listed below. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver the Services. We process the file you upload to generate your mold, count your generations against the free tier’s allowance, and, if you subscribe, keep your generated parts so you can download them again.
• To fulfill and manage your orders. We may process your information to fulfill and manage your subscription, payments, refunds, and withdrawals made through the Services.
• To find and fix problems. We use usage events and error reports to find pages that are broken or confusing and jobs that fail.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We process usage events and error reports because we have a legitimate interest in knowing whether the Services work, and this does not outweigh your interests and fundamental rights. You can object to this processing as described in section 10.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as keeping tax records, recording a withdrawal declaration, cooperating with a law enforcement body or regulatory agency, exercising or defending our legal rights, or disclosing your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations
• We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

In short: We share information with the service providers listed below, and in the specific situations described in this section.

Claypath is one person, so other companies do the parts one person cannot. Each processes your information on our behalf and receives only what its job needs.

We may also need to share your personal information in the following situation:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information or share it for advertising.

Where your data is processed

The companies above operate in the United States and in Europe, so your data may be processed in either. Where data leaves the UK or the EU, each of them contracts to protect it using the standard contractual clauses the law provides.

In short: We use only the cookies and browser storage strictly necessary to provide the Services. We use no tracking technologies for advertising.

Clerk sets a session cookie when you sign in, which is what keeps you signed in from one page to the next. Stripe sets two cookies to check that a payment is not fraudulent, and only once you open checkout. Claypath also keeps your settings and your recent jobs in your browser’s own storage, which never leaves your device.

We do not use advertising or analytics cookies, web beacons or pixels, and we do not permit third parties to use online tracking technologies on our Services. Our own measurement, described in section 01, stores nothing on your device. Because we neither sell nor share your personal information, there is nothing for a “sale” or “sharing” opt-out to switch off, though we honour one if you send it (see section 11).

Specific information about each cookie and item of browser storage, and how you can refuse them, is set out in our Cookie Policy.

In short: If you choose to register or log in to our Services using your Google or Apple account, we receive your email address.

Our Services offer you the ability to register and log in using your Google or Apple account. Where you choose to do this, the provider sends your profile information to Clerk, which runs our sign-in, and Claypath receives only your email address from it.

We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google or Apple. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). The table below sets out each kind of record, why it is kept, and for how long.

Free-tier jobs do not record the name of the file you uploaded, and on the free tier the generated parts are deleted from our servers once your browser has downloaded them.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction, and you confirm this when you sign up. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at support@clay-path.com.

In short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review or delete your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “How can you contact us about this policy?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.

How to contact us:

• Online: clay-path.com/contact
• Email: support@clay-path.com

What happens after you complain:

• We will acknowledge your complaint within 30 days of receiving it.
• We will investigate without unjustifiable or excessive delay.
• We will keep you informed of progress and explain the outcome.

If you are not happy with our final response, you can refer your complaint to the Information Commissioner’s Office, the UK supervisory authority.

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “How can you contact us about this policy?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• open the account panel in the app and choose “Delete account” to delete your account and everything attached to it;
• email support@clay-path.com to receive a copy of what we hold about you, or to have any of it corrected.

When you delete your account, we delete it and its information from our active databases straight away, cancel any subscription, and delete any parts stored for you. The only records that remain are the ones listed as kept after deletion in section 07: invoices held at Stripe for tax purposes, any withdrawal declaration, and usage events no longer linked to you.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Policy.

If you have questions or comments about your privacy rights, you may email us at support@clay-path.com.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Global Privacy Control: We recognize and honor Global Privacy Control (GPC) signals. If you use a browser or extension that supports GPC, we will treat this as a valid request to opt out of the sale or sharing of your personal information for targeted advertising purposes under applicable state privacy laws, including the California Consumer Privacy Act (CCPA). When we detect a GPC signal from your browser, we will automatically apply your opt-out preference without requiring you to take any additional action. For more information about GPC and how to enable it, visit globalprivacycontrol.org.

In short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “What information do we collect?”

For category D, what we hold is your plan, subscription status and Stripe ids; your card details stay with Stripe. For category F, it is the usage events described in section 01, about our own pages only.

We may also collect other personal information outside of these categories through instances where you interact with us online or by email in the context of:

• Receiving help through our customer support channels; and
• Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A – As long as the user has an account with us
• Category D – As long as the user has an account with us, after which invoices are kept at Stripe as long as tax law requires
• Category F – As long as the user has an account with us, after which the events are kept but no longer linked to the user

Sources of Personal Information

Learn more about the sources of personal information we collect in “What information do we collect?”

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, “How do we process your information?”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, “When and with whom do we share your personal information?”

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
• Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
• Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can email us at support@clay-path.com, or delete your account yourself from the account panel in the app.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@clay-path.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “How can you contact us about this policy?”

In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Rev” date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, you may email us at support@clay-path.com or use our contact page.

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To delete your personal information, open the account panel in the app and choose “Delete account”. To review or update it, email support@clay-path.com.